Dr. Norris will be transitioning to a telehealth only (phone and video) clinic starting on January 1, 2022. New patients are welcome to schedule at her current in-person clinic location at Paracelsus in Pasadena, but they will transition their care to her new clinic platform in January.
brWHAT TO EXPECT
During your first office visit (60 minutes), Dr. Norris will discuss all of your symptoms, review a comprehensive list of different aspects of your lifestyle (sleep, diet, movement, stress, etc), review past labs and imaging, and discuss your medical history.
Please bring any previous lab work (the last 5 years should do) and a list of all current medications and supplements.
Dr. Norris practices using the least intervention for the greatest benefit. Her protocols are designed to address your symptoms as quickly as possible while you work together to create a plan to find and address the cause of your illness.
At the conclusion of your initial visit, you’ll receive a comprehensive treatment plan and specific recommendations based on your individual needs and preferences. She will likely order some additional labs and/or imaging as appropriate. If you need a any pharmaceutical prescriptions she will send these to your pharmacy of choice; and for supplements she will give you specifics on dosages, brands, and how to purchase them.
Follow-up visits will be scheduled as needed (see below). You’ll also have email access (via a HIPAA compliant patient portal called Charm) in between appointments.
APPOINTMENT TYPES & PRICING
Initial Appointment (adults and children) • $320
(price increase to $350 for appointments scheduled for 1/1/2022 and later)
Choose this option if you’re establishing care for the first time or it has been more than 3 years since you have seen Dr. Norris
Annual Well Woman Exam • $240
(will no longer be offered after 12/23/2021)
Annual wellness visit including pelvic exam, breast exam, and paps (if needed).
Well Child Exam (30 minutes, not including vaccines) • $160
(will no longer be offered after 12/23/21)
Just like your wellness visit with a MD, but also includes discussion on sleep, diet, developmental milestones, etc. Vaccines will need to be scheduled and paid for separately. Visit the pediatrics page for more info.
Follow-Up Appointment (30 minutes)* • $160
(price increase to $175 for appointments scheduled for 1/1/20222 and later)
Choose this option if you have been seen by Dr. Norris at Paracelsus within the last 3 years. If you need more time with the doctor, you may schedule a longer follow-up ($75-87.50 per additional 15 minutes).
Lab Fees & Natural Pharmacy Items
If you have a PPO insurance plan, most labs and/or imaging will likely be covered by your carrier. Many of the labs we work with offer reduced prices for patients who pay out of pocket.
Starting January 1, 2022 Dr. Norris will be seeing patients via telehealth only (phone or video) and she will no longer be working at Paracelsus clinic.
For all existing patients, you may continue to see Dr. Norris at the new virtual clinic, without an interruption in care. You will not need to reestablish as a new patient if you have been seen in the last 3 years, but Dr. Norris will no longer be functioning as a primary care doctor due to limitations with telehealth.
For past primary care patients receiving some prescriptions, please contact Dr. Norris as she will continue to refill prescriptions, as is appropriate, while you find a new primary care doctor. Still confused about this transition? Just email us for more info, we’re here to help.
In states like Vermont, Oregon, Washington, and Arizona, Naturopathic Doctors are able to admit patients directly into the hospital, and bill all insurance plans (including Medicaid!) directly. They are treated as vitals member of the medical community, by MDs and specialists alike.
Dr. Norris is currently advocating to make that happen in California, too—but for the time being, the laws haven’t quite caught up with the desires and needs of the people who live here. As such, this is a cash-based practice. If you have a PPO plan that offers out-of-network benefits, or another plan that allows for reimbursement, we will provide you with a “superbill” to submit to your insurance company. Our office has all the necessary forms (see below).
If you have a HSA (health savings account) and/or FSA (flex spending account) you can use this to pay for your visit and supplements.
Cancellation policy: We require a 24-hour notice to cancel your appointment. Appointments cancelled less than 24 hours will be assessed a late cancel fee. Personal emergencies will be given reasonable courtesy consideration.
On-time policy: Appointment length will not be extended due to late arrival. Please make sure your intake and consent forms are completed prior to your appointment.
Financial policy: Payments are expected upon receipt of professional services and natural pharmacy items. Payments can be made by Visa, MasterCard, Discover, cash, or check.
Policies are subject to the good graces of Dr. Norris and staff. We reserve the right to bend, break, or ignore them as we see fit. Our goal is to treat you with human kindness, but we expect for you to observe our clinic policies.
Check out this page from the California Association of Naturopathic Doctors to learn more about what’s covered (or not) by most insurance plans.