WELCOME TO A NEW KIND OF DOCTOR-PATIENT RELATIONSHIP.

Naturopathic medicine for women’s health
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“For a doctor to spend so much time with their patients, considering multiple aspects of their health, is rare these days. Dr. Norris looks at you as a whole person rather than a collection of symptoms, taking great care and time to understand your lifestyle, health habits, and emotional wellbeing.” – Brenna

Please note

Dr. Norris transitioned to telehealth only (phone and video) clinic starting on December 24, 2022. She is no longer seeing patients at Paracelsus Natural Family Health Center in Pasadena. 

WHAT TO EXPECT AT A NEW PATIENT VISIT

 

During your first office visit (55 minutes), Dr. Norris will build a complete, comprehensive medical history. She may also order some additional labs and imaging.

Please email any previous lab work (the last 5 years should do) and fill in on the intake form a list of all current medications and supplements. 

 

WHAT TO EXPECT FROM A NATUROPATHIC DOCTOR

Dr. Norris practices using the least intervention for the greatest benefit. Her protocols are designed to address your symptoms as quickly as possible while you work together to create a plan to find and address the cause of your illness.

At the conclusion of your initial visit, you’ll receive a preliminary treatment plan and specific recommendations based on your individual needs and preferences. Your recommendations may include supplements, herbs, pharmaceuticals, dietary changes, stress reduction techniques, and/or exercise recommendations. She may also order additional labs through your local lab, she may mail you labs to complete at home, or she may send you to your local radiologists for follow-up imaging. 

Follow-up visits will be scheduled as needed (see below). You’ll also have email access to her in between appointments.

APPOINTMENT TYPES & PRICING

 

Initial Appointment (adults and children; 55 minutes) • $350
Choose this option if you’re establishing care for the first time. 

 

Follow-Up Appointment (25 minutes)* • $175

Choose this option to consult on the treatment plan we established after your initial visit. If you have been seen by Dr. Norris in the last 3 years (including at her prior practice at Paracelsus Natural Family Health Center) you may schedule as a follow-up. 

If it has been more than 3 years since your last appointment, please schedule an initial appointment so there is more time to discuss any changes in your medical history. 

If you need more time with the doctor, you may schedule a longer follow-up ($87.50 per additional 15 minutes).

*For established patients, follow-up appointments can also be done over the phone. Same rates apply.

 

Lab Fees & Natural Pharmacy Items

If you have a PPO insurance plan, most labs and/or imaging will likely be covered by your carrier. Many of the labs we work with offer reduced prices for patients who pay out of pocket.

For all existing patients, you may continue to see Dr. Norris at the new virtual clinic, without an interruption in care. You will not need to reestablish as a new patient if you have been seen in the last 3 years, but Dr. Norris will no longer be functioning as a primary care doctor due to limitations with telehealth.

For past primary care patients receiving some prescriptions, please contact Dr. Norris as she will continue to refill prescriptions, as is appropriate, while you find a new primary care doctor. Still confused about this transition? Just email us for more info, we’re here to help. 

INSURANCE

In states like Vermont, Oregon, Washington, and Arizona, Naturopathic Doctors are able to admit patients directly into the hospital, and bill all insurance plans (including Medicaid!) directly. They are treated as vitals member of the medical community, by MDs and specialists alike.

Dr. Norris is currently advocating to make that happen in California, too—but for the time being, the laws haven’t quite caught up with the desires and needs of the people who live here. As such, this is a cash-based practice. If you have a PPO plan that offers out-of-network benefits, or another plan that allows for reimbursement, we will provide you with a “superbill” to submit to your insurance company. Our office has all the necessary forms (see below).

If you have a HSA (health savings account) and/or FSA (flex spending account) you can use this to pay for your visit and supplements.

OFFICE POLICIES

Cancellation policy: We require a 24 working hour notice for cancellations (by previous Thursday if your appointment is Monday). For appointments canceled less than 24 hours prior to your appointment there is a 25% charge;  a no show for an appointment is billed at 50% of the appointment cost.

On-time policy: Appointment length will not be extended due to late arrival. Please make sure your intake and consent forms are completed prior to your appointment. If any of your forms are not completed these will be filled out with the doctor during your appointment, but the appointment length will not be extended.

Financial policy: Payments are expected upon receipt of professional services. Due to the need to collect money virtually, we ask patients to enter a credit card number to reserve an appointment. That credit card will be charged after your appointment and in the event of a late cancellation. For your safety credit cards are not stored on the website – they are encrypted and stored on separate secure billing software

Policies are subject to the good graces of Dr. Norris and staff. We reserve the right to bend, break, or ignore them as we see fit. We intend to treat you with human kindness and flexibility if something out of your control comes up.

Check out this page from the California Association of Naturopathic Doctors to learn more about what’s covered (or not) by most insurance plans.